Normally our shipping times range within 7-14 business days but due to Covid-19, we are averaging about 15-30 days for delivery.
If you have no received your product within 30 days then please contact us here so we can work to track your order and resolve the issue effective immediately. If the issue cannot be resolved then we are more than obliged to offer you a full refund.
In this case, please ensure when you contact us to provide all necessary information so we can resolve your issue as soon as possible.
What is a fitness consultation and how can I benefit from it?
We are currently providing fitness consultation performed by our specialists here for all new members signing up or by placing an order. The fitness consultation will first start off with an assessment form that customers need to fill out (if they want the consultation at all) in order for us to see your current understanding of dieting and the human body functions. Also to gauge out your current physical levels, health habits, and other core information we need to understand our clients, in order to provide them with the necessary accurate fitness information as relevant to them as possible.
We are motivated to help all our customers to achieve their fitness goals as fast as possible. We believe that one of the most important factors why many people fail to see the results they desire is because of the lack of programming and knowledge of how to exercise effectively and efficiently. So our fitness consultation is essentially a strong and quick introduction crash course to the world of fitness so you can confidently exercise and get your best results!
I entered the wrong shipping address in my order, what can I do?
If you have entered the wrong shipping address into your order, and your order has been placed, please contact our staff immediately by clicking here - our staff ships out items within 24 hours. So if an item gets sent out to the wrong address supplied, we cannot recover those losses.
Many major postal services, border customs, and couriers throughout the world have been affected by the COVID-19 pandemic, and this has been further compounded by the increased volume of post and reduced staffing.
Shipping times currently will take approximately 15-30 days. We do sincerely apologize for the delays and greatly appreciate your patience and understanding during this time.
HOW DO I TRACK MY ORDER?
GOT A VALORANCE ACCOUNT?
No problem! Log into your account through the online store, check out the fulfilment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information here.
I DON'T HAVE A VALORANCE ACCOUNT YET
As soon as your order has been fulfilled, you'll receive a shipping confirmation email titled "Your order is on the way". You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched.
*Please note, tracking can take around 24-48 hours to update after dispatch
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on .sustainability as every return has a carbon footprint. To be eligible for a full refund, please send us a picture of the item AND a paper or card that includes all necessary personal information written on it INCLUDED in the picture with the item together for verification to firstname.lastname@example.org.
After that, you can either keep the item, or you might want to donate it